These terms of trade and delivery are in use on products bought on www.day-et.com. To shop on Day-et.com you have to be at least 18 years old and have a valid debit card accepted by DAY ET. Day-et.com is owned by Day et A/S, VAT DK40028285.

Payment and delivery

We accept payment by Visa, MasterCard, Maestro and Visa Electron. The amount will be charged to you once the product is shipped.

The prices are in euros. The prices shown on the website are excluding the delivery costs. You can choose the delivery option during the completion of your order. 

Delivery takes about 4-7 workdays after you have received your order confirmation. Delivery times may change in case of unforeseen situations or deliveries to islands without bridges. We deliver with Postnord.

You will always be able to see the total shipping costs when choosing a delivery option during the completion of your order. The destinations can be seen at our checkout when you are choosing delivery option.

Longer delivery times may occur during sales.

Return Policy

If you are not entirely satisfied with your purchase, we’re here to help. 

 

We do not stand for the return shipping cost* and it will be deducted from your refund.

*Price of the returnlabel is 10€ 

You can simply return it to us with the filled-out return form. You have 30 calendar days to return your item from the day you received it. To be eligible for a return, your item must be in the same condition as you received it and it must be in its original packaging. Please make sure that the package is properly sealed before returning it.  As soon as we have received and checked the condition of the piece, we will initiate a refund to your credit card (or original method of payment) used to make the purchase. 

If you are returning an item because it is not what you ordered or because it is damaged, please contact us at hello@day-et.com

Please fill out the return form attached to your parcel or click here to print it. 

This is how to do: 

1. Fill out the form and enclose it with the item(s) you wish to return. 
2. Take the prepaid return label that was enclosed with your order and attach it on your return parcel.
3. Hand in the parcel at a GLS, PostNord or BRING service point of your choice. It will be accepted free of charge.
4. Please remember to ask for a receipt with a tracking no. when handing in your return. This is your insurance, should your package go missing.

We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after.

Please expect a refund within 14 days from when we process your return.

Refund on cancellation

We refund all payments from you when you cancel, including shipping costs. However this does not apply in the following case: 

If you have purchased several products in an order and only cancel part of your purchase, we will not refund the shipping costs.

If you have chosen a delivery option that is more expensive than the cheapest option we offer, we will not refund the additional costs. We refund the amount without unnecessary delay and in any case at most 14 days from the day we have received your cancellation notice. Until we have received your returned products or you have sent documentation of return, however, we can retain the refund.

Unless you have expressly agreed to something else, we will pay the refund using the same payment method that you used during the original transaction. In any case you will not be imposed with any form of fees as a consequence of the refund.

Try on the items and packaging 

You will only pay for a potential deterioration of the items’ value, which is caused by an unnecessary treatment when testing the items’ attributes.

You are allowed to examine the item like you can in a store, but you are not allowed to use it. If you have used the item in a way that is not possible nor allowed in a store, and we can’t resell it at a full price, then you must expect that we charge you for the deterioration of the item and only refund you the difference. If we can’t resell the item at all, then we won’t pay you the refund. The item must be returned in its original packaging. 

You ought to make sure the item is properly packaged when returning. You will carry the risk for the item until we receive it. Therefore, please save the receipt for send as well as the track-and-trace number. 

 

Claim

If a purchased item has shortcomings - e.g. material or manufacturing defects - the Sales Law is applicable. You can complain about product shortcomings within 24 months of the time of delivery by reaching out to us using hello@day-et.com.

We ask you to illuminate as detailed as possible what the problem is. It is not a requirement but it makes it easier to locate the error and minimize the time spent processing your claim.

If the claim is justified and the shortcoming cannot be alleviated without returning the product, we will refund your reasonable shipping costs. Remember that the product always needs to be sent in proper packaging and that you should get a receipt for shipping. Keep postal receipts, including information on shipping costs and possibly track-and-trace-number.

 

Information about complaint options

A complaint about our product can be sent to the Center of Complaints, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can also send your complaint on www.forbrug.dk.

The EU-commission online platform for complaints can also be used. This is relevant for customers with addresses in another EU-country than Denmark. You can send your complaint here - https://ec.europa.eu/consumers/odr. When sending the complaint, you must include our email hello@day-et.com.

Governing law

These Terms shall be governed and construed in accordance with the laws of Denmark.

 

Contact details for DAY ET:

DAY ET A/S

VAT: DK 40028285

Esplanaden 8C

1263 Copenhagen K

Denmark

Mail: hello@day-et.com